Refund policy

Return and Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Conditions

If you wish to return your product within 30 days, you must submit a return request before using the product. Returns of used items will not be accepted. To be eligible for a return, your item must:

  • Be in the same condition as when you received it

  • Be unused and unworn

  • Have all labels attached (if applicable)

  • Be in its original packaging

  • Be accompanied by a proof of purchase or invoice

How to Start a Return

To start a return, you can contact us at talhahezen@kayzen.eu. Please note: returns must be sent to the following address; please contact us for address details: talhahezen@kayzen.eu

If your return is accepted, we will send you instructions on how to proceed. Items sent back to us without first requesting a return will not be accepted. For any questions regarding returns, you can always reach us at talhahezen@kayzen.eu.

Damages & Issues

Please inspect your order upon receipt and contact us immediately if:

  • The item is defective or damaged, or

  • You received the wrong item

We will evaluate the issue and help resolve it.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Custom-made or personalized items (special orders, engraved/personalized products)

  • Sale items (discounted items)

  • Gift cards

If you have questions about a specific item, please contact us before requesting a return.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EU Right of Withdrawal (14 Days)

If goods are shipped to customers within the European Union, you also have the legal right to cancel or return your order within 14 days, for any reason and without justification. As mentioned above, the item must be in the same condition as received, unused, with all labels attached, and in its original packaging. Proof of purchase is required.

Refunds

Once we have received and inspected your return, we will let you know if the refund has been approved. If approved, you will be automatically refunded through your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund. If more than 10 business days have passed since we approved your return, please contact us at talhahezen@kayzen.eu.